Orders/Shipping/ Return Policy/

  • General Order Information
  •  Orders CANNOT be changed, modified, or canceled after checkout! Due to High Volume of orders we cannot add discount codes after order has been placed

  • We will only accept one coupon code per order.

  • If you use a discount code that is considered a sale item and a a final sale.

  • If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at customerservice@southerntrends4u.com

Shipping

IF YOU CHOOSE PICK UP IN STORE AS YOUR SHIPPING OPTION. WE WILL HOLD YOUR ITEM FOR 14 DAYS, AFTER THAT TIME THERE IS A $15 A WEEK STORAGE FEE. IF YOU CHOSE THAT SHIPPING OPTION BY MISTAKE, EMAIL US AND WE WILL GET YOU A SHIPPING INVOICE SENT AND GET YOU TAKEN CARE OF.   CUSTOMERSERVICE@SOUTHERNTRENDS4U.COM

Shipping and order processing will take at minimum 4- 5 business days to be processed and packaged before they are shipped out of our warehouse. Once your order has shipped, it will ship via the shipping method selected and paid for at checkout. Please note that some orders may contain custom items that are being produced in house and could possibly take more time to complete and ship.  

SOUTHERN TRENDS  is NOT responsible for:

  • Delays with UPS shipping

  • International Duties or Customs charges

  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

  • USPS: 1-800-275-8777

  • International USPS: 1-800-222-1811

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at customerservice@southerntrends4u.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. If our shipping staff contacts you regarding an incorrect address and a reply is not received from the customer within 24 hours, the order will be cancelled and refunded.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: 

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

Our RETURN POLICY is for Store Credit or Exchange only. Orders are eligible for RETURN if they are received within in 14 Calendar days of the original purchase date.
We do not provide a return shipping label, you are responsible for shipping back to us and we will provide shipping back to you of the exchanged size or item.
All merchandise must be unworn, free of fragrance, pet hair, deodorant, rips/tears, there most be NO SIGNS of wear.

 

Sale items, bodysuits/intimates/swimsuits, accessories, hats, shoes, & Gift Cards are FINAL SALE

Items that are purchased during any kind of sale/used with a discount code are final sale.

Store Credit/Exchanges

Exchange of size can be requested on your return slip. If the item is in stock, we will exchange the item. If the item is out of stock store credit will be issued. Store credit is only available to use one time. STORE CREDIT WILL EXPIRE IN 6 MONTHS. You must use your credit within 6 months of us issuing! 

Please make sure that your return is within the policy period & meets ALL return requirements. Items that are not eligible for return will be shipped back to the customer & the customer will be charged for shipping.

 

WE ARE NOT RESPONSIBLE FOR YOUR PACKAGE ONCE IT LEAVES OUR STORE. YOU MUST CHOOSE INSURED SHIPPING AT CHECK OUT FOR US TO INSURE YOUR PACKAGE.  THERE ARE NO RETURNS NO EXCHANGES NO REFUNDS  FOR LOST OR DAMAGED PACKAGES UNLESS YOU CHOSE INSURED SHIPPING